Hotel & Restaurant


Boiler pipe broke on 2nd floor of common area of the hotel causing water to migrate out and downward into the convention area of the hotel on New Year’s Day.

  • Challenges: Hotel was hosting a convention of 300+ people in less than a week in the areas affected. Water originated from a broken pipe in mechanical room which was located directly above the common areas of the convention area. Drywall located behind irreplaceable glass tiles from Italy sustained water damage with limited access to this area to effectively dry the area and save the tiles. Water was trapped beneath marble floors which were installed on concrete. Drywall and insulation were 100% saturated behind wallpapered walls with minimal stock available covering large areas of the common areas of the conference center.
  • Work performed: Garrett McKenzie’s emergency team met with the Director of Operations and Management Team of the Hotel to assess the damages. Because of our partnership with this particular hotel, we were able to prepare for these challenges prior to our arrival to ensure that we had our entire specialty drying equipment on hand to utilize. Our familiarity with the property allowed us to quickly assess the water damage and develop a comprehensive structural drying plan to ensure the convention would not have any interference. Specialty drying systems were installed to save the Italian glass tile; floor drying systems were utilized for the marble floors – all of which prevented both glass tile and marble from having to be torn out and replaced. We were able to minimize the wallpaper damage and utilize the remaining stock.

Food Manufacturing Facility

Multiple lightning strikes during a storm caused several fires to occur to a 100+ year building causing smoke damage, water damage and sprinkler head discharge within the flour processing area of the property. All happened directly over milling equipment.

  • Challenges: Acclimatizing area to prevent salmonella or other bacteria outbreaks in the food production from excessive water and/or moisture damage where flour in processed. Access equipment to identify where the water traveled within the milling system and what microbial or bacterial issues were present. Identify whether contamination occurred on staged and/or finished product.
  • Work Performed: Developed environmental controls within facility to minimize cross contamination and isolated suspect areas. Contained milling area and created a stable environment with desiccant dehumidification. Dry-ice blasted flour hoppers for preventative measures - cross contamination of potential salmonella or other microbial/bacterial issues. Disassembled milling system to locate water impacted areas and identified potential food safety concerns.


Multiple sewer backups occurred in the kitchen and spreading into the restaurant beginning shortly after the new restaurant opened. The management utilized their crew to perform the sewage cleanup services to the best of their ability.

  • Challenges: Unbeknownst to the management and crew, the sewage contamination began to seep into wall cavities and “hidden” areas not visibly accessible during the cleaning. With multiple sewage backups occurring, the damage began to migrate throughout the restaurant.
  • Several remediation contractors were brought in to mitigate the damages and decontaminate for bacteria and mold contamination. Due to their lack of experience both remediation contractors created further contamination expanding the remediation protocol throughout the entire restaurant due to cross contamination.
  • Work Performed: Garrett McKenzie was contracted to discreetly remediate the entire structure of the restaurant. We established environmental controls within the restaurant to contain and segregate off each critical area from further cross contamination. Evaluated the bacteria & mold contamination in each area and developed a plan for successful remediation. Because of the gross spread of contamination, extensive environmental cleanup was necessary, every surface within the structure required remediation.